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Privacy Policy

Fuerteventura Surf Camp - fuerteventurasurfcamp.com

This policy explains how Fuerteventura Surf Camp processes personal data collected through https://fuerteventurasurfcamp.com.

Controller and website operator: Giulio Maria Cappellano, self-employed operator established in Spain, NIF/NIE ESY1343975F. Address: Calle Benito Perez Galdos 31, 35650 El Cotillo, Las Palmas, Canary Islands, Spain. Phone: +34 633 168 995. Email: Vokira concierge.

Purposes and legal bases

  • Replying to requests sent by forms, email, phone or WhatsApp: user consent and pre-contractual steps.
  • Managing bookings, leads, affiliate or commercial relationships and operational communications: contract performance or legitimate interest.
  • Measuring website use, improving content and maintaining technical security: legitimate interest and, for non-essential analytics, consent.
  • Meeting tax, accounting, administrative and legal duties: legal obligation.

Data processed

We may process contact details, messages, booking or commercial-interest data, language, preferences, browser technical data, shortened IP address and security logs. We do not request special-category data.

Retention

Enquiries are kept for the time needed to answer and follow up reasonably. Data connected with contracts, invoices or complaints is kept for applicable legal periods. Technical logs are kept for limited security periods.

Recipients and providers

We may use hosting, email, security, analytics, maps, social media, form, payment and affiliate/booking providers. Where they act as processors or independent controllers, their own policies may also apply.

International transfers

Some technology providers may process data outside the European Economic Area. Where this happens, adequacy decisions, standard contractual clauses or other GDPR safeguards are applied.

Your rights

You can request access, rectification, erasure, objection, restriction, portability and withdrawal of consent by writing to Vokira concierge. You may also complain to the Spanish Data Protection Agency (AEPD), www.aepd.es.

Children

The website is not directed to children under 14. If we detect data sent by a minor without authorisation, we may delete it.

Artificial intelligence (EU AI Act)

Section added on 3 August 2026 pursuant to Regulation (EU) 2024/1689 (the “AI Act”), whose transparency obligations apply from 2 August 2026.

AI chat assistant

This website offers a virtual assistant (“Vokira”). Vokira is an artificial intelligence system: when you use the chat you are interacting with an AI, not with a human operator. Replies are generated automatically and are provided for general information only; they may occasionally be inaccurate or incomplete and they do not constitute professional advice or a contractual commitment. Prices, availability and bookings are binding only when confirmed by our staff or by the booking system. Chat messages are processed on our behalf by third-party AI infrastructure providers under data-processing agreements; please do not enter sensitive personal data (for example health information) in the chat. You can always reach a human through the contact details published on this website.

AI-assisted content

Some editorial content on this website (articles, guides, descriptions, translations) is produced with the assistance of generative AI tools and is reviewed and published under human editorial responsibility. Where images, audio or video are entirely AI-generated and could be mistaken for authentic material, they are labelled as such in accordance with Article 50 of the AI Act.

No automated decision-making

We do not use artificial intelligence to take decisions that produce legal effects concerning you or that similarly significantly affect you (Article 22 GDPR). The AI tools used on this website do not perform emotion recognition, biometric categorisation or social scoring.

Your rights and supervisory authorities

Your rights under the GDPR (access, rectification, erasure, objection, portability, complaint to a supervisory authority) are unaffected and can be exercised through the contact details provided in this privacy policy. Market surveillance of AI systems in Spain, where the site owner is established, is entrusted to the Spanish Agency for the Supervision of Artificial Intelligence (AESIA).

Last updated: 2026-08-03. This page summarises legal information transparently and does not replace professional advice for specific cases.